30 Days to Change
Your Mind.
We want you to love your Biyode order. If something's not right, we'll make it right with store credit or an exchange.
How to Start a Return
Contact Us
Email hello@biyode.co within 30 days of receiving your item.
Get Approved
We'll review your request and confirm eligibility.
Ship it Back
Send the item to our warehouse. We'll share the address once your return is approved.
Credit or Exchange
Once inspected and approved, you receive store credit or your exchange item.
Is Your Item Eligible?
To Qualify for a Return
- Same condition as received, unworn or unused.
- Tags attached and in original packaging.
- Receipt or proof of purchase included.
- Return requested before sending the item back.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so we can evaluate the issue and make it right.
Non-Returnable Items
Perishable Goods
Food, flowers, or plants
Custom Products
Special orders or personalized items
Personal Care Goods
Beauty products & similar items
Hazardous Materials
Flammable liquids or gases
Sale Items
Discounted or promotional items
Gift Cards
Non-refundable, non-returnable
Packaging Variations (No Refund Policy)
Product packaging may be updated or changed periodically for branding, regulatory, or market-competition purposes. Any updated packaging design is reflected on the product page, and the latest packaging images are displayed where applicable.
A change in packaging does not indicate a change in product quality, formulation, or ingredients. All ingredients remain the same unless explicitly stated otherwise in the product description. Any formulation or ingredient change will be clearly disclosed on the product page prior to purchase.
Store Credit or Exchange
Store Credit
Once your return is approved, the value of your item is added as store credit to use on your next Biyode order.
Exchange
Prefer a different item, size, or a replacement? Choose an exchange and we'll ship the new item to you once your return is approved.
All Biyode refunds are issued as store credit or an exchange. Refunds are not issued to the original payment method.
Sending Your Item Back
For Store Credit
Ship the item back to our warehouse with any courier you choose. Shipping charges depend on the courier you select and are paid by you.
For an Exchange
You only pay a flat shipping fee for your exchange.
14
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition received, unworn or unused, with tags, and in original packaging, along with receipt or proof of purchase.
Once Your Return Is Approved
Inspection
We'll notify you once we've received and inspected your return.
Business Days
Approved returns are issued as store credit, or your exchange item is shipped.
Still Waiting?
If more than 15 business days have passed, please reach out to us.
Questions About a Return?
Our support team is happy to help with anything related to your order or return.
Contact Support